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Looking Backward, Moving Forward
Consider these events: Reports begin to surface of “sudden acceleration” from one auto manufacturer, including heartbreaking video/audio of fatal incidents Media coverage of the situation is sometimes...
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Toyota vs. ABC News’ Sensationalism
Earlier this week, I moderated an interactive crisis management workshop on behalf of PRSA Charlotte. We explored top crisis management observations from 2010 and then held an interactive discussion...
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Poll: Impact of crises today – deep or shallow?
Courtesy: Stuart McMillen, based on work by Neil Postman Although penned more than a year and a half ago, I recently stumbled upon a thought-provoking cartoon by Stuart McMillen and based on text by...
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Inoculate the sponsorship of your socially-networked star
Starlight, star…bright? Many contemporary superstars – celebrities, artists, athletes, etc. – are embracing social networking to enjoy direct, authentic dialogue with the public. Today’s icons let...
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Toyota recall aftermath: many protagonists fail inspection
Last August, I wrote a blog post that compared the Toyota recall frenzy of 2010 to the Audi 5000 frenzy of 1986. At that time, there were reports that investigators were having trouble finding any...
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